5 Questions You Should Ask When Choosing a Roofing Contractor
Choosing a roofing contractor can be difficult when there are so many roofing companies in Omaha, and not to mention, you’re getting all types of referrals.
At Absolute Roofing, we think it’s important that no matter who you choose that you do your due diligence in the beginning so that you end up with a quality roof for years to come.
Here are 5 simple questions you can ask to start sorting through potential roofers in Omaha:
1. Are you local?
The benefit of working with a local roofing company is the high level of accountability when it comes to craftsmanship and warranty fulfillment. One of the biggest problems we have heard from clients is how difficult it was to get in contact with their roofer 1 or 2 years after the install in regards to warranty issues. Out of town companies (ie Storm chasers) can make all sort of warranty promises, however, if they’re not local then how can you be certain you can reach them?
2. Are you bonded/insured and what types of insurance do you have?
A roofing company that is bonded and insured is ultimately a protection for you as a homeowner. With the bond, it covers any potential incomplete work, failure to pay permits, or other financial obligations. When it comes to insurance, all roofing companies are required to have general liability, but not everyone has workman’s comp.
The workman’s comp protects the employees and subcontractors, however, it’s an indirect protection for the homeowner as well. In the event that a company does not have workman’s comp, the injured party could go after a homeowner to pay for medical expenses. It’s worth asking any potential roofing companies if they’re insured/bonded and if they furnish proof.
3. What safety measures do you take?
Absolute Roofing takes safety seriously because the last thing you want as a homeowner is having an injury on your property. Our employees regularly go through OSHA training and even have an in-house safety supervisor who oversees updates and compliance. Additionally, all of our workers use a rope and harness when working on a roof and we follow the requirements of tying down our ladders.
On average, there are about 200 ladder transitions (going up and down) in an average roofing job and the majority of roof injuries are ladder related. Ensure that whichever roofing contractor you’re using prioritizes the safety of all workers.
4. Do you have any exclusivity with a shingle manufacturer?
There are several roofing contractors in Omaha who are attached to specific roof manufacturers which limits the choice of the homeowner. Sometimes your options will only go as far as specifying a color and never the brand. While we have brands we prefer, we will ultimately recommend the best shingle based on the needs of the homeowner. We have no specific loyalty to a shingle brand or using the cheapest one and therefore can offer the best option to the homeowner.
5. Can you provide me names of roofing clients that have contacted on warranty issues?
We believe that anybody can install a roof and would get a positive review from recent work, but we think that warranty fulfillment is where the rubber meets the road. In addition to checking out all the reviews online for a company, you should speak directly with people who have walked through the warranty process. Some questions to keep in mind to ask to these homeowners would be:
- How quickly did they contact you back about warranty issues?
- How quickly did they come on site to view the issue?
- How quickly was the warranty fixed/resolved?
We believe the hallmark of great customer service is “service after the sale.”
If you believe you qualify for a new roof or you’re already approved, we would love to meet with you and walk through the process. Contact us through the website or give us a call at (402) 889-3381